Refund & Return Policy

Refund & Return Policy

Last updated: 01th July 2026

Thank you for shopping at Kashmir Cloth. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

You may request a return or exchange within [3–7 days] of receiving your order, provided that:

  • The item is unused, unworn, and unwashed
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order number or receipt)

The following items are not eligible for return:

  • Items marked as "Final Sale" or purchased during clearance/sale
  • Customized or made-to-order items
  • Innerwear, undergarments, or items for hygiene reasons (if applicable)

2. How to Request a Return

To start a return, please contact us at [Insert your support email/WhatsApp number] with your order number and reason for return. Once approved, we will share instructions for sending your item back to us.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [Insert number, e.g., 5–10 business days].
  • Refunds will be issued to your original payment method, or as store credit/bank transfer, depending on your original payment method.
  • For Cash on Delivery orders, refunds will be processed via bank transfer or store credit.

5. Exchanges

If you'd like to exchange an item (e.g., for a different size), please contact us within 2 days of delivery. Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund.

7. Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your bank — processing times can vary. If you've done this and still have not received your refund, please contact us at support@kashmircloth.pk

8. Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to us at:

Kashmir Cloth Email: support@kashmircloth.pk WhatsApp/Phone:  (0992) 330342